Last updated: March 31, 2026
1. Information We Collect
When you use Appzur services, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and business details that you provide when signing up or contacting us
- Usage Data: Information about how you interact with our AI voice bots, WhatsApp chatbots, websites, and CRM tools, including conversation logs, call recordings, and session duration
- Technical Data: IP address, browser type, device information, operating system, and referring URLs collected automatically when you visit our website
- Business Data: Information you provide for website/app development, CRM setup, and chatbot configuration, including product details, FAQs, and business workflows
- Payment Information: Billing details processed securely through our payment partners; we do not store full credit/debit card numbers on our servers
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our AI voice bot, WhatsApp chatbot, website/app development, and CRM services
- To train and optimize AI models for better responses in your specific business context
- To process transactions and send you related billing and account notifications
- To communicate with you about service updates, new features, and promotional offers (you can opt out at any time)
- To monitor and analyze usage trends, performance metrics, and service reliability
- To detect, prevent, and address technical issues, fraud, or abuse of our platform
- To comply with legal obligations and enforce our terms of service
3. Data Storage & Security
We take the security of your data seriously and implement industry-standard measures to protect it:
- All data is stored on secure servers located in India, in compliance with applicable Indian data protection laws
- Data transmission between your devices and our servers is encrypted using SSL/TLS protocols
- Access to personal data is restricted to authorized personnel who need it to operate, develop, or improve our services
- We conduct regular security audits and vulnerability assessments to maintain data integrity
- Conversation logs and call recordings are retained only as long as necessary to provide services, and can be deleted upon your request
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to safeguarding your data to the best of our ability.
4. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for the website to function properly, including session management and security features
- Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
- Functional Cookies: Remember your preferences and settings to provide a more personalized experience
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.
5. Third-Party Services
We integrate with the following third-party services to deliver and improve our offerings:
- Google Analytics: We use Google Analytics to collect anonymous usage statistics about our website visitors. Google Analytics uses cookies to track interactions. The data collected is processed in accordance with Google's Privacy Policy
- WhatsApp Business API (Meta): Our WhatsApp chatbot and automation services operate through the official WhatsApp Business API. Messages sent and received are subject to WhatsApp's Privacy Policy. We access your WhatsApp conversations solely to provide chatbot and automation services
- Payment Gateways: Payment processing is handled by trusted third-party providers. Your payment information is transmitted directly to these providers and is subject to their respective privacy policies
We do not sell, trade, or rent your personal information to third parties. We only share data with third-party services as described above and as necessary to provide our services to you.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you at any time
- Correction: You can request that we correct any inaccurate or incomplete personal data
- Deletion: You can request that we delete your personal data, subject to legal and contractual obligations
- Data Portability: You can request your data in a structured, commonly used, and machine-readable format
- Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
- Withdraw Consent: Where we rely on your consent to process data, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at support@appzur.com. We will respond to your request within 30 days.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your data.
